According to a survey from NewVoiceMedia, businesses in general lost $75 billion due to poor customer service. Consumers feels that brands are failing to create the positive, emotional experiences that drive customer loyalty. This in turn created a group of customers called serial switchers. These customers are willing to switch brands becuase of poor customer experiences.

How can our outsourced BDC help?

Our goal is to increase your customer retention rate by utilizing modern phone technologies partnered with our highly trained staff so your guests feel appreciated over the phone. Our staff are trainined to actively listen to your guests inquiries and concerns. Here are some ways we can help.

• Provide a warm and positive phone interactions with your guests
• Reduce productivity downtime due to staffing problems.
• Proactively reach out to your guest for their business and after sales or after service feedbacks
• Provide your service advisors or salespersons more time to focus on the guests infront of them which results to better guest experience.
• Competitive cost compared to running your own BDC inhouse.